Refund policy

 

Returns & Exchanges

Mayhem Swim does not offer refunds. Swimwear is an intimate garment and, for hygiene reasons, cannot be resold once it leaves us. This is standard across the category and it's why we put real fit information on every product page — so you get it right the first time.

What we do offer: exchanges and store credit.

How it works

  1. Email mayhemswim@gmail.com within 14 days of delivery. Include your order number and a clear description of the issue.

  2. We'll respond within 48 hours with return instructions.

  3. Ship it back. You cover return shipping — those costs aren't refundable. Use a trackable service; we can't be responsible for packages that don't arrive.

  4. Once it's received and checked, your exchange is processed within 5 business days, or store credit is issued the same day.

Condition requirements

Everything must come back exactly as it arrived — unworn, unwashed, tags attached, hygiene liner intact, original packaging. Anything returned in non-resalable condition can't be accepted, and we're legally permitted to decline an exchange or credit for any hygiene-related issue.

If your size is out of stock

We're small-batch, so exchanges depend on what's actually available. If your size is gone, we'll tell you during the process and issue store credit valid for 12 months instead — and put you first in line on the next run of that style.

Final sale

Anything bought on promo, discount, sale, or marked last chance is final — no exchange, no store credit, no price adjustments. Promo codes don't stack and aren't valid during sale periods.

Changing or cancelling an order

Because these are made by hand and cut quickly after ordering, you have a 12-hour window after placing your order to change your size or cancel it. Email mayhemswim@gmail.com with your order number and put CHANGE or CANCEL in the subject line. After 12 hours, your suit is in production and we can't stop it.

Damaged or wrong item

If your order arrives damaged or it's not what you ordered, email us within 48 hours of delivery with photos. We'll fix it at no cost to you — that one's on us, including shipping.